Welcome to Pollo Tropical, a gem nestled in Miramar, Florida, known for its vibrant and flavorful Caribbean-inspired dishes! This chicken restaurant stands out not just for its mouthwatering meals but also for its exceptional customer service that has earned rave reviews from loyal patrons. Located at 16951 Miramar Pkwy, Pollo Tropical is the place to indulge in a delightful dining experience, whether you’re grabbing a quick bite or enjoying a meal with family.
One of the highlights of Pollo Tropical is undoubtedly their signature chicken, expertly grilled to juicy perfection. Each bite is infused with a burst of flavor that transports you straight to the tropics. Patrons rave about the Chicken Caesar Salad, where tender chicken breast mingles with crisp Romaine lettuce and refreshing Caesar dressing, creating a satisfying harmony in every forkful. Don't overlook the homemade Pollo's Chicken Soup, offered in both cup and bowl sizes; it’s warm, comforting, and full of wholesome ingredients like corn, yuca, and plantains—a true taste of home.
For those who crave a lively twist on traditional meals, Pollo Tropical's Ropa Vieja Quesadilla is a must-try. Encased in a golden flour tortilla, the slow-cooked shredded beef complements gooey melted cheese, making for a flavorful and satisfying wrap option. And if you're looking for something to refresh your palate, I highly recommend their Natural Lemonade or the delightful Strawberry Lemonade. Both drinks are bursting with freshness and perfectly balance the richness of the meals.
Customer service here deserves a spotlight, too. Many guests have shared their glowing experiences regarding the friendly staff who treat every customer like family. From Esther, who brings warmth and welcoming energy, to Elijah, who expertly handled custom orders in the drive-thru, the team works harmoniously to create an environment where good food and great service go hand in hand. Customers frequently express appreciation for the staff’s attentiveness and positivity, even during peak hours.
Pollo Tropical doesn't just feed the body; it nourishes the soul with its comforting flavors, warm atmosphere, and passionate team dedicated to customer satisfaction. Whether you are dining in or ordering out, this spot ensures a delicious experience that leaves you eager to return. So, if you’re in Miramar, bring your appetite and let Pollo Tropical take you on a culinary adventure that you won’t forget!
Your opinion matters! Help other visitors discover this spot. Your email will stay private. Fields with * are required.
Strada Principală 546, Sîntandrei 417515, Romania
Viale della Repubblica, 33, 70121 Bari BA, Italy
R. Rio Negro, 523 - Jardim Nordeste, São Paulo - SP, 03689-020, Brazil
5 Rue de l'Eglise, 47500 Fumel, France
Via Perarolo, 33, 37047 San Bonifacio VR, Italy
Joe Az
14/10/2025
Best Pollo tropical! Esther has been working for Pollo Tropical for many years and makes this Pollo tropical what it is today! The chicken is always fresh and my order is always made to perfection. Esther makes sure her customers feel welcome and always goes above and beyond! Luis the manager is an outstanding team leader and is a true leader by example! Esther and Luis are always so friendly remembering their regular customers. I will drive out of my way to get the best Pollo experience knowing these true dedicated employees are working so hard to please their customers like me. Esther and Luis thank you for all the years of hard work and dedication to you work!
Samantha Guzman
18/09/2025
I had a fantastic experience at this Pollo Tropical! The customer service was absolutely wonderful—friendly, fast, and welcoming. The staff went above and beyond to make sure everything was perfect. And the food? Delicious! Everything was fresh, flavorful, and cooked to perfection. I highly recommend this location if you’re looking for a great meal and even better service. I’ll definitely be coming back!
Jose Luis Martinez
06/09/2025
I recently visited Pollo Tropical and had an excellent experience from start to finish. The food came out fresh, hot, and full of flavor. The chicken was juicy, perfectly seasoned, and had that unique grilled taste that sets it apart. The side dishes were also delicious, especially the rice with beans and the sweet plantains. The service was fast and friendly, with staff always attentive and willing to help. The restaurant was clean and well-organized, providing a pleasant atmosphere to enjoy a meal with family. Prices are very reasonable for the quality and portion sizes offered. Overall, it’s a reliable and tasty option for lunch or dinner, whether dining in or taking food to go. I definitely recommend it and will be coming back soon!
Stephanie Montes
03/08/2025
I had a great experience at this location! Even though it was super busy, the staff handled everything with speed and a positive attitude. My order was taken quickly and accurately, and the team stayed friendly and professional the whole time. It’s clear they know how to work well under pressure. Niurka is the best there !!!!
Matthew FUNG CHUNG KELLY
28/07/2025
Had fantastic customer service experience in the drive through with a young man named Elijah. I ordered 3 Tropi chops- heavily customized- and Elijah was very patient with me. He also provided several options for customizing my order, then repeated the order to me to make sure I was getting what I wanted. THANK YOU Elijah. the Tropi chops were delicious
Laura Quintero
09/07/2025
This place is my kids' favorite after school most of the time! It's a great option when it comes to eating out! The black beans and yuca bites are their favorites! In addition to the great service, they are very friendly and fast! The place is always clean! Mrs. Niurka, yaneisi and everyone in general are a wonderful team!!! Don't forget to stop by this place if you want to eat delicious food. Thanks Pollo Tropical